TESmart #6621 CKS201-M23 Ethernet Port NOT working

Kirti Kumar

2026年03月03日 00:22

I've logged a ticket Request #44659 on January 17, 2026, to report a hardware failure of the Ethernet Port. There's been radio silence since TESmart.02 asked for details I was asked on January 18, 2026. 

How do I get the device replaced? There's no use in a faulty piece of hardware. 

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  TESmart.02

  2026年03月03日 02:51

  Dear Kirti Kumar,

  Thank you for your message, and we sincerely apologize for the delayed response.

  Due to the recent holiday period, our response time was unfortunately affected. We completely understand your frustration, especially when dealing with a hardware issue, and we’re very sorry for the inconvenience this has caused.

  Thank you for your patience and understanding. We truly appreciate your support and will follow up with you shortly with the next steps.

  Best regards,

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