Overheating Fire Hazard Potential with Remote control for the 2 Computer KVM model HKS202-M24

Chadwick Johnson

2026年01月07日 20:07

I am making this post to bring everyones' (and the company's) attention to a potentially serious fire hazard regarding the remote control for the HKS202-M24 model kvm switch. 

The issue:

I received the switch on January 6, 2026, added two duracel AAA 1.5 v alkaline batteries and within 2 minutes I noticed a burning smell, a portion of the remote control's cover over the battery casing began bubbling up and became too hot to touch. I removed the batteries and the process stopped. To test, i reinserted with a different set of aaa 1.5v batteries and the same thing happened again.  The concern is if this would cause the remote to eventually catch on fire had I not noticed this situation and left the remote for an extended period of time.

See PICTURE OF REMOTE Control

https://imgur.com/a/OrE52kd

Hopefully someone from the engineering/tech support team can reach out to resolve this.

 

Chadwick

0

• 正式なコメント

  

  TESmart.02

  2026年01月08日 02:04

  Dear Chadwick,

  Thank you for reporting this issue. We sincerely apologize for the experience you encountered.

  We have urgently escalated this matter to our engineering and quality teams for investigation. Product safety is our top priority, and your feedback has been shared in full for immediate review.

  For safety reasons, please stop using the remote control and remove the batteries. We will follow up with you as soon as we have an update and a resolution.

  Thank you for bringing this to our attention.

  Best regards,

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