Brand New Product Doesn't Work HKS0202A2U

Keith Clark

2025年07月20日 15:38

Hi, I have a brand new 2 monitor 2 computer kvm switch HKS0202A2U that doesn't work.

Keyboard and mouse not supported, switching doesn't work. Firmware doesn't detect KVM. My research shows tons of people have this problem and this company's products have frequent returns, with 20% of users reporting a 1 star on Amazon!

How can I get this resolved? Already opened a support ticket. Hard to believe so many people having issues and product still sold.

Thank you,
Keith
 

1

• 正式なコメント

  

  TESmart.02

  2025年07月21日 03:42

  Dear Keith,

  Thank you for reaching out and sorry for the inconvenience you’ve encountered. Please rest assured that we’re committed to resolving this issue promptly for you.

  To help us better identify the root cause of the keyboard/mouse and switching issues you're experiencing with your HKS0202A2U/HKS202-P23 Dual Monitor KVM Switch, could you kindly assist us with the following checks:

  1. Issue Timing: Did the keyboard/mouse and switching issues occur before, or did they appear after some initial use?

  2. USB 3.0 Ports Test: If you connect your keyboard and mouse to the USB 3.0 ports (instead of the KM input), are they functioning at all?

  3. Switching Methods: Are all switching methods — front panel buttons, keyboard hotkeys, and IR remote — currently not working?

  If possible, we kindly ask you to share a short video demonstrating the issue. This will greatly help us visually understand the problem and provide more accurate support.

  Regarding your concern about returning the product, please be assured that if the unit is confirmed to be defective, our after-sales policy covers free replacement within 1 year of purchase. We will be happy to send you a brand-new replacement once the issue is verified.

  We appreciate your cooperation and look forward to resolving this for you.

  Best regards,

   

   

   

   

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