KVM remote control

Anthony KEANE

2025年05月15日 00:16

Since I purchased my TESmart KVM dual monitor, two computer, I have been trying to get a response from TESmart to this issue - but after a week I have had no reply  so far.

Maybe somebody here could comment. I wrote to them:

“I had a problem inserting the batteries into the remote control as the second battery had to be jemmied in very forcibly. I think that was due to misalignment of the spring below the first battery. As a result, I do not think that I would be able to change the batteries in the future without breaking some of the plastic shell of the remote. Would you be kind enough to replace the remote for me?”
 

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• 正式なコメント

  

  TESmart.01

  2025年05月15日 06:27

  Hi Anthony,

  Thank you for bringing this to our attention, and we sincerely apologize for the delay in getting back to you.

  We’ve forwarded your case to our technical support team for priority handling. A replacement remote control will be arranged for you as soon as possible. You should be hearing directly from our support team shortly to confirm the shipping details.

  We truly appreciate your patience and understanding, and we're committed to resolving this for you quickly.

  Best regards,
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  Anthony KEANE

  2025年05月15日 09:30

  Many thanks for your help. Tech support have emailed me and the new remote is being sorted.

  Apparently there was a design problem with the original remote and the new ones have corrected the issue.

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  TESmart.01

  2025年05月19日 03:04

  Hi Anthony,

  Thank you for the update — we're glad to hear that the replacement remote is already being arranged.

  We appreciate your understanding regarding the design issue with the original remote. The updated version should resolve the problem, and we hope it meets your expectations.

  If there's anything else we can assist you with, please feel free to reach out.

  Best regards,

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  Anthony KEANE

  2025年05月29日 11:58

  Thanks for your help but I have been unable to find out whether the replacement remote has been yet despatched. I did email but got no reply so far.

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  TESmart.01

  2025年05月30日 02:01 編集済み

  Anthony KEANE 
  Hello Anthony, 

  Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration this has caused. 

  After checking with our logistics team, we confirmed that the replacement remote was indeed shipped shortly after your address confirmation. However, due to a miscommunication with the courier, the delivery unfortunately failed. We deeply regret this oversight. 

  Please rest assured that our service team is now prioritizing your case to ensure a swift resolution, and they are also working closely with the logistics provider to prevent similar issues from happening again. 

  We truly appreciate your patience and understanding, and we will keep you updated with the latest shipping details as soon as possible. 

  If you have any further concerns, please don’t hesitate to contact us directly — we’re here to help. 

  Sincerely,

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  Anthony KEANE

  2025年06月18日 16:30

  Thank you for your help.

  The new remote control arrived this morning.

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