KVM Setup Issue

JP

2025年03月11日 14:08

Product Model

HKS202-P23

Equipment List & Usage Scenario

I just purchased a TESmart KMV and cannot get it working properly. I have the following devices: 
1.) MacBook Air - M2 chip, Sequoia 15.3.1 OS 
2.) Dell Precision T5610 with NVIDA GeForce RTX 3060 (4 display ports, no HDMI ports)
3.) Samsung 32" monitor, Type No: LS32K85K (I have 2 of them)
4.) Logitech G413 Silver Keyboard and Razer Basilisk V3 mouse

Input Any Additional Message

The Mac will not connect to the monitors. I am using USB-3 to HDMI cables that I already had at home. The Dell will successfully connect to the monitor, but the keyboard/mouse doesn't work, and I'm not sure what KVM cable to use since the PC does not have an HDMI output. I'm wondering if anyone has a suggestion to fix this issue? Thanks.

0

• 正式なコメント

  

  TESmart.01

  2025年03月12日 10:11

  Thank you for your feedback, and we apologize for the issues you've encountered while using our product. We appreciate the detailed device list you've provided. Based on your description, your current issues are:

  1. Mac unable to connect to the monitor.
  2. Dell keyboard/mouse not working.

  To assist you further, please ensure the following steps:

  1. Correct Cable Connections:
     • Each computer should be connected to the KVM via both HDMI and USB cables. For your Dell computer, use the KVM cable (HDMI + USB-A to USB-B) provided with the product.
  2. Mac Air Monitor Support:
     • Please note that the Mac Air model supports only one external display. Kindly confirm whether both monitors are not displaying or just one of them is having issues.
  3. USB-3 to HDMI Adapter:
     • We noticed you're using a USB-3 to HDMI adapter. Please check if connecting the Mac to the monitor directly using this adapter works as expected.
  4. Dell Keyboard/Mouse Issue:
     • If your Dell computer is correctly connected with the USB-A to USB-B cable but the keyboard and mouse still don’t work, try plugging the keyboard and mouse into a USB 3.0 port and check if they function properly.

  Please reply with the information above so we can investigate further. We will prioritize troubleshooting based on your feedback and aim to resolve the issue as quickly as possible.

  Thank you for your cooperation, and we look forward to assisting you!

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