Computer won't wake up after powering KVM off and on
Last night I put both my computers to sleep and powered off my Dual Monitor HDMI KVM. After powering it back up this morning, I wasn't able to wake both computers up. I had to manually wake them up using the power button on each. After that everything fell into place.
I am using a Logitech MX Mechanical keyboard and a MX Master 3 mouse.
If I don't power off the KVM, putting the computers to sleep and waking them back up works fine.
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Official comment
Dear Etienne Laneville,
Thank you for your message.
When the KVM is powered off while the computers are asleep, the keyboard and mouse are disconnected and cannot be used to wake the systems. This is normal behavior. Please wake the computers first or keep the KVM powered on during sleep.
Best regards,
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While the KVM is powered off, I understand that the keyboard and mouse cannot be used to wake the systems, they are disconnected. Once it is powered back on though, which is what I described, I would expect the keyboard and mouse to be connected to the systems again and able to wake up the systems. I don't think this is normal behavior, the KVM should be passing the keyboard and mouse inputs.
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Dear Etienne Laneville,
Thank you very much for your detailed reply and insightful suggestions. We truly appreciate you taking the time to share your experience and perspective — your feedback is forward-looking and very valuable to us.
We will take your suggestions into careful consideration as we continue to improve our products and user experience. Thank you again for your support and constructive input.
Best regards,
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