USB Ports stopped working on HKS0202A2U after firmware upgrade

Ronnie

November 06, 2025 04:37

Totally screwed here, my KVM went from working on Windows PCs except MAC Tahoe to now NOT working at all. All USB ports are dead once BIN files below were tested. I work from home and now totally dead in the water. This will be the last Tesmart product I ever purchased.

HKS0202A2U_KM_SOFMUS2_V008.bin

HKS0202A2U_KM_SOFMUS2_V010.bin

 

 

0

• Official comment

  

  TESmart.02

  November 06, 2025 05:48

  Hi Ronnie,

  We’re really sorry to hear about the issues you’ve encountered after the firmware update. Please rest assured that we’ll do our best to help you get everything back to normal.

  Could you please provide your order or purchase record? We’d like to offer you a discount on a replacement or repurchase as a valued customer.

  Also, we noticed you mentioned the issue occurred after upgrading to macOS Tahoe. We’ll try to reproduce and verify this problem on our side to improve compatibility in future updates.

  Thank you in advance for your help and understanding.

  Best regards,

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