DKS202-M24 only 1 screen works
I have a new DKS202-M24 and only one screen works no matter how I wire it. Yes both monitors work, yes all the cables are correct per instructions.
This is my second unit and its the same on both.
Any Ideas?
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Offizieller Kommentar
Hi Terry,
Sorry to hear you're experiencing the same issue with two units. Let's try to narrow down what's causing the second monitor not to work.
1. Double-check the DisplayPort connections
The DKS202-M24 requires two separate DisplayPort video connections from each computer to support dual monitors. This is a common point of confusion, as connecting only one DP cable from a computer will normally result in only one monitor working.
Could you confirm that both DP input ports for the selected computer are connected to separate video outputs on your computer?
2. Test the KVM's output ports individually
Since you've confirmed both monitors and cables work, could you try connecting each monitor to the KVM's DP output ports one at a time?
For example:
- Connect Monitor 1 to DP OUT 1, then DP OUT 2.
- Repeat the same test with Monitor 2.
This will help us determine whether the issue is related to a specific output port or a monitor compatibility issue.
3. Share your hardware setup
If the issue persists, could you provide the following details?
- Computer models (and graphics card models, if applicable)
- Monitor brands and exact models
- Display resolution and refresh rate
- Any docking stations, adapters, or converters being used
A photo of your current cable connections would also be very helpful.
Since you've experienced the same issue with two units, we'd like to rule out connection and compatibility issues before assuming a hardware fault.
Looking forward to your reply!
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