Website/Shop down?
What is happening at TESmart? I ordered a KVM for around $500, and it did not arrive yet after a month. I asked your support team and they said they will investigate. The next day, the whole website is down, saying that this shopify store does not exist. I have tried several different geo location Tesmart websites and they all seem gone. Feels like its a personal practical joke!
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Offizieller Kommentar
Hello,
First of all, we sincerely apologize for the delayed response due to the recent forum restructuring.
Regarding the website issue, it was likely caused by temporary maintenance or network instability, which may have made the site inaccessible for a short period of time. We understand how concerning this must have been, especially given your order situation.
As for your order, our support team has already contacted you through a support ticket. Please kindly check your email (including the spam/junk folder) and follow up there so we can proceed with resolving your case as quickly as possible.
We truly appreciate your patience and understanding, and we will make sure your issue is handled properly.
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Seems to be back up now
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I received your message from support on the 9th of June, and replied to it on the 10th of June stating that I would like to continue with the order. But again, it has been radio silence since. I have yet to get reply and still no sign of the delivery. As its coming up to two months since I made the original order, I think I just want cancel the whole thing and get a full refund.
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Hello,
Thank you for your patience. We sincerely apologize for the frustration, inconvenience, and uncertainty this delay has caused. We completely understand how disappointing it is to wait this long without clear updates, and we are very sorry that we did not provide you with timely follow-up.After a full investigation, we have now confirmed the details of your order and shipment.
Your order initially encountered a delivery issue after it was handed over to the carrier, which appears to have been related to a postcode problem. The tracking number for your shipment is:
CB776269732DE
The package is being handled by DHL. However, the tracking information was not updated until June 29, when it showed that the package had arrived in the destination country. We sincerely apologize for this unusually long delay. It is possible that the package was delayed or temporarily lost in transit before the tracking status was updated.
At the moment, the package is still being processed by DHL, and based on the latest tracking update, it is expected to be delivered subsequently.
We truly apologize again for the poor experience this has caused. Our customer service team has already been arranged to follow up with you regarding the after-sales support and compensation. Please kindly check your email for the follow-up message.
Thank you again for your patience and understanding.
Best regards,
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